At MinMoz, we aim to make your shopping experience smooth, reliable, and transparent. Please read our Shipping & Returns Policy carefully to understand how we handle deliveries, returns, and refunds.
1. Shipping Policy
a) Processing Time
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Orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
b) Shipping Methods & Delivery Time
We partner with reliable courier services to deliver your orders safely and on time. Typical delivery timelines are:
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Metro Cities (India): 3–7 business days
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Other Locations (India): 5–10 business days
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International Orders (if applicable): 10–20 business days (customs clearance may cause delays)
Note: Delivery times may vary due to unforeseen delays such as weather, courier issues, or public holidays.
c) Shipping Charges
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Shipping charges will be calculated at checkout based on your delivery location and order value.
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Free shipping may be available for orders above a certain amount (if applicable, mention here).
d) Order Tracking
Once your order has been dispatched, you will receive a tracking link via email or SMS to monitor the delivery status.
2. Returns Policy
At MinMoz, we want you to be satisfied with your purchase. If you are not completely happy, you may return eligible items under the following conditions:
a) Eligibility for Returns
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You can request a return within 7 days of receiving your order.
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The product must be unused, undamaged, and in its original packaging with all tags intact.
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Certain items are non-returnable, such as:
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Personal care items
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Food and perishable goods
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Customized or personalized products
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Clearance or final sale items
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b) Return Process
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Contact our customer support at [Insert Email/Phone] with your order number and reason for return.
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Once approved, you will receive instructions for shipping the product back.
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Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.
c) Inspection & Approval
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Returned items will be inspected upon arrival.
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If approved, a refund or replacement will be issued.
3. Refund Policy
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Refund Method: Refunds will be processed to your original payment method (Credit/Debit Card, UPI, Net Banking, Wallet, etc.).
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Processing Time: Refunds usually take 5–7 business days after the returned product is received and inspected.
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In cases of Cash on Delivery (COD) orders, refunds may be issued via bank transfer or store credit.
4. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product:
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Contact us within 48 hours of delivery.
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Provide clear photos of the product and packaging.
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We will arrange a replacement or refund at no extra cost to you.
5. Cancellations
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Orders can be canceled within 24 hours of placing them, provided they haven’t been shipped.
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Once shipped, cancellation requests will be treated as a return.
6. Contact Us
If you have questions about our Shipping or Returns Policy, please reach out:
MinMoz Customer Support
Email: info@minmoz.com
Phone: +91-6205071066
Website: www.minmoz.com